Platinum Car Audio has been in the car electronics business for over 15, selling car audio and video electronics such as amplifier, subwoofer, tuner, speaker, DVD player, multimedia, navigation and video/audio accessories and components. We carry quality products from famous car electronic manufacturers at the best price available. Your satisfaction is our goal.
Tax Policy
Pennsylvania state residents are subject to sales tax.
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All items to be returned require an RMA (Return Merchandise Authorization) number. Please request an RMA number before returning your item. Please state the reason for the return. We will refuse returned item that has no prior authorization. It will be shipped back to you at your own cost. All returns must be in its original condition complete with all the packaging, manual, warranty forms and accessories. We will email you back an RMA number to stick outside the box. You are responsible for paying the freight in returning the item.

Generally, all returns will be replaced or if it was defective, will be repaired. If we do not have a replacement, then we will issue a merchandise (store) credit, absolutely no refunds. The merchandise credit is computed as follows: amount paid less 15% restocking fee, less actual freight, less cost of missing parts and accessories. You can use your merchandise credit towards your future purchases in our store as your form of payment.

Reasons for Returning an Item:

1) If you want to return the item for a reason other than defective, then we could accept the return provided a) it is returned within 15 days from receipt, b) the original retail packaging is intact in sellable condition.

2) If your item is received D.O.A. (Defective on Arrival), then you have to return it back to us within 7 days of receipt. Once we received the item, we will conduct a test of the unit. If it is proven to be a manufacturer’s defect, then we will ship a replacement. If we can not issue a replacement, then we would issue a merchandise credit.

3) If the item becomes defective within the warranty period, then, you can return it back to us provided the defect is within the limited warranty clause. Please note that warranty is void if the item has been misused or abused. Please read the warranty clause included in the box. If all conditions are met, we can either replace it or send it for repair. All repairs take about 4 to 8 weeks before we can send it back to you.

Some of the items we sell require installation by a certified or a professional installer. Before asking for RMA, make it sure that the item was properly installed. We are not responsible for damages as a result of installation error.

4) If you received an item that is different from what was described in the listing (re: different model number) you must return it within 15 days from receipt for replacement only.
Tel: 1(215)592-6446
Hours: 10:00 a.m. to 6:00 p.m. EST